Frequently Asked Questions


Is it safe to use my Credit/Debit card/Netbanking on nalandaway.org?


Yes, donating at Nalandaway.org is 100% safe. All Credit card, Debit card and Netbanking payments are processed through secure and trusted payment gateways managed by leading banks. Nalandaway.org will not ask you to enter any card related information on the site. You will be directly entering the card details on banks’ secure site that are protected by 256-bit encryption technology. Furthermore, the banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on NalandaWay extremely safe and secure



Are there any extra charges when I donate?


Yes. Our Bank and payment gateway partners charge a fee before the donation gets credited to NalandaWay Foundation. They would apply as below

Credit and Debit cards (VISA/ Mastercards) – 2.5%
Credit and Debit cards (AMEX / JCB) – 3.8%
Netbanking – 2.5%



What should I do if I have any questions?


Please email your queries to help@nalandaway.org. Please allow us two days to respond to your email.



Is my donation tax deductible?


All donations made to NalandaWay Foundation will be eligible for tax reduction receipts to citizens of India under Section 80(G) of the Income Tax Act.



What modes of payment are accepted?


Donation can be made through the following methods;

a. Credit and Debit cards (VISA / MASTERCARD)
b. Credit and Debit cards (AMEX / JCB)
c. Netbanking (All major Indian and foreign Banks)
d. Courier cheques / DDs to NalandaWay Foundation, AH 206, 1st Floor, 3rd Street, Anna Nagar, Chennai- 600040. India.

If you would like to make a direct bank transfer the account information is as below.

For transfers from Outside India

Address:
Nalandaway Foundation,
AH-206, 1st Floor, 3rd Street, Anna Nagar,
Chennai - 600 040
India

Account Name: NalandaWay Foundation
Bank Name: IDBI Bank
Account Number: 045104000122375
IFSC Code: IBKL0000045
SWIFT Code: IBKLINBB004

Bank Address: Nelson Towers, 51, Nelson Manikkam Road, Chennai 600029, Tamil Nadu, India

For transfers from India

Account Name: NalandaWay Foundation
Bank Name: IDBI Bank
Account Number: 045102000015987
IFSC Code: IBKL0000045

Bank Address: Nelson Towers, 51, Nelson Manikkam Road, Chennai 600029, Tamil Nadu, India



Will my donation information be publicly displayed?


When you donate, we will ask for your personal information. You can select "Anonymous" below the name field, if you do not want your name to displayed on the project page.



What if I want to pledge anonymously?


Please refer to question 6



What do I do if my donation did not go through?


Please write to us at help@nalandaway.org for any assistance / issues / queries.



Refunds


Donations made to NalandaWay Foundation will not be returned. Please write to help@nalandaway.org for any queries.